Digital business models
- Implemented digital business models. Created new forms of customer experience transforming classic order- und delivery chains towards digital service provisioning.
- Reduced average lead time by more than 70 % and decreased staff by more than 30 % in several countries.
- Invented highly automated processes in the area of IT infrastructure outsourcing and shared services.
- Connecting a B2B / B2C portal environment for customers via an enterprise service bus to backend systems of IT service management by means of digital customer centric end2end processes.